📄 Claims & Refunds – GardenPromo
At GardenPromo, we aim to provide a smooth and reliable shopping experience. If you experience any issues with your order, please review our Claims & Refunds policy below.
📦 Claims for Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please submit a claim within 48 hours of delivery.
To process your claim quickly, please email us with:
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Your Order Number
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Clear photos or videos of the product and packaging
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A brief description of the issue
🔄 Claim Review Process
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All claims are reviewed within 1–3 business days.
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Once approved, we will arrange a replacement or refund, depending on product availability and your preference.
💰 Refund Eligibility
Refunds may be issued if:
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The product is damaged or defective upon arrival
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An incorrect item was delivered
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The claim is approved after verification
Refunds are not applicable for:
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Issues reported after 48 hours of delivery
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Damage caused by misuse or improper handling
⏱ Refund Processing Time
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Approved refunds are processed within 5–7 business days.
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Refunds are issued to the original payment method used during checkout.
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Shipping fees (if any) are non-refundable, unless the error was on our part.
🚚 Return Shipping (If Required)
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In some cases, we may request the product to be returned before issuing a refund.
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Return instructions will be shared after claim approval.
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Customers may be responsible for return shipping unless the item is defective or incorrect.
❌ Order Cancellations
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Orders can be cancelled before dispatch.
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Once shipped, cancellations are not possible.
📧 Contact for Claims & Refunds
Please contact our support team for all claims and refund requests:
Email: [email protected]
Include your Order Number for faster assistance.
