Claims & Refunds

At GardenPromo, we want every customer to be satisfied with their purchase. If something isn’t right, we’re here to resolve it quickly and fairly.

Order Issues & Claims
If your item arrives damaged, defective, missing, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can review your claim.

📧 [email protected]

Our support team will investigate and offer a replacement, partial refund, or full refund depending on the situation.

Refund Eligibility
Refunds may be approved if:

  • The item arrives damaged or defective

  • You receive the wrong product

  • Your order is lost in transit

  • The item cannot be delivered

Processing Time
Approved refunds are issued to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

Non-Eligible Claims
We cannot approve claims caused by:

  • Incorrect shipping information provided by the customer

  • Normal wear and tear

  • Minor color or size variations due to display differences

We always aim to find a fair solution and appreciate your cooperation during the review process.

Thank you for trusting GardenPromo.